Refund Policy

None of our store locations are able to receive any type of returns

Because of the intimate nature of the items we sell, we are unable to
return or exchange products unless defective. This is for the health,
safety and peace of mind of our customers. Any item that is designed
to come into contact with any body part or fluid is non-returnable and
non-resalable.Once these items leave our warehouse, they are considered
used, and therefore cannot be returned.

Exchanges
We only replace items if they are defective or damaged. We only exchange
it for the same item, send us an email at info@intimateideas.com and send your item
to: 20731 Dequindre Rd. Hazel Park, Mi 48030

To complete your return, we require: 
  • A receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you
that we have received your returned item. We will also notify you of the approval or
rejection of your refund.

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping
will be deducted from your refund.

Depending on where you live, the time it may take for the exchanged product to reach
you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping
service or purchasing shipping insurance. We don’t guarantee that we will receive your
returned item.

This includes, but is not limited to:

  • Vibrators and dildos
  • Douche/enema kits
  • Anal toys, beads and plugs
  • Cock and ball devices, cock rings and cock sleeves
  • Gags and ropes
  • Lingerie and men's wear
  • Lubes, massage oils, condoms, and body paints are also not returnable.