Refund policy

100% Satisfaction Guarantee & Return Policy

At Intimate Ideas, we are committed to providing you with the highest-quality products and ensuring your complete satisfaction. While all items are carefully tested to ensure they work before leaving our facilities, we understand that occasionally issues may arise. That’s why we offer a 100% Satisfaction Guarantee on all purchases from our online store.

100% Satisfaction Guarantee

Your satisfaction is our priority. If you receive a defective or damaged product from our online store, we will gladly work with you to resolve the issue. Due to the intimate nature of our products, we are unable to accept returns. However, if you receive a defective product, we will ensure you receive the working product you deserve.

Defective Product Claims Process

If your item is defective or damaged, we require you to provide the following within 30 days of receiving your product:

1. Video or photos clearly showing the defect or issue with the product.
2. Proof of purchase, such as an order confirmation or receipt.

To start the claim process, please contact us at info@intimateideas.com with your video, images, and proof of purchase. Once we receive this information, our team will review it and work with you to resolve the issue promptly.

No Physical Returns or Exchanges

For health, safety, and hygiene reasons, we do not accept returns or exchanges on any items. Once products leave our facility, they are considered used. However, we are committed to resolving any issues related to defective or damaged items through the video and image claim process.

Resolution and Processing

Once your claim is approved, we will notify you via email of the next steps. Depending on the situation, we may provide a replacement or other resolution to ensure your satisfaction.